CLIENT SATISFACTION MEASUREMENT (CSM)
Service Information
Office Trasacted with *
Service availed *
Please specify *
Client Information
1. Age *
2. Sex *
3. Customer Type *
Citizen's Charter
Select your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.
4. Which of the following best describes your awareness of a CC? *
5. If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was...? *
6. If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction? *
Service Quality Dimensions (SQD)
For SQD 0-8, please tick the column that best corresponds to your answer. *
Note: Kindly rate each item on a scale of 1 to 5, with 5 representing the highest rating and 0 indicating not applicable.
| SQD0. I am satisfied with the service that I availed. | ||||||
| SQD1. I spent a reasonable amount of time for my transaction. | ||||||
| SQD2. The office followed the transaction’s requirements and steps based on the information provided. | ||||||
| SQD3. The steps (including payment) I needed to do for my transaction were easy and simple. | ||||||
| SQD4. I easily found information about my transaction from the office or its website. |
| SQD5. I paid a reasonable amount of fees for my transaction. |
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| SQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. | ||||||
| SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. | ||||||
| SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. |
Suggestions/Comments
Thank you for your valuable response!
Schools Division Office - Marikina City
191 Shoe Avenue, Sta. Elena, Marikina City
+63 02 8682-3989 (CID)
sdo.marikina@deped.gov.ph
